Terms and Conditions
These Terms and Conditions describe your rights and obligations. Please read them carefully. These do not affect your statutory rights as a consumer.
Purchasing
By submitting your order, you are offering to purchase goods and authorizing us to use your personal details for the purposes of fulfilling your order, including sharing with couriers and subcontractors. Your details will not be used for other purposes without your consent. You may request removal of your details by contacting us.
The contract is formed once we accept your order. You do not own the goods until full payment is received.
All prices and offers are subject to change and availability. Errors and omissions excepted. Delivery for out-of-stock items is only an estimate. Cheque payments require 3–5 working days to clear.
Free Shipping: Purchases over $5,000 are eligible for free shipping. For orders over $10,000, we will also cover import taxes applicable in your country.
Need Help Registering? If you experience any difficulty registering on our website, please contact us and we will assist you with the registration process.
Payment
We accept the following payment methods:
- Bank Wire Transfer (T/T)
- Western Union (WU)
- MoneyGram
- PayPal
- Remitly
- Sendwave
- Revolut
- Paysend
Supported Banks:
- Bank Central Asia (BCA)
- Bank Negara Indonesia (BNI)
- Bank Rakyat Indonesia (BRI)
- Bank CIMB Niaga
- Bank Mandiri
- After payment, please complete our Payment Confirmation Form online.
- Orders will not be processed without a payment confirmation slip.
- Confirmed payments will be processed on the same business day.
- If you have questions, please email: [email protected]
Accepted Currencies: Indonesian Rupiah (IDR), US Dollar (USD), Euro (EUR), British Pound (GBP)
Estimated Delivery Times:
- PayPal: 22–25 days
- Wise / Bank Transfer / Western Union: 7 days
We only process orders after payment confirmation. If no payment confirmation is received within 3 days, your order will be canceled.
100% Money Back Guarantee
- We offer full refunds if you do not receive your order.
- Fast and reliable shipping, guaranteed to arrive once a full address is provided.
- Shipments are handled via DHL, FedEx, or UPS based on customer preference.
- If your order arrives damaged, we will replace it or issue a refund. All costs will be covered by us — no extra charges to you.
Purchase Policy
Orders paid via Bank Transfer or Western Union must use the same method as selected at checkout. Please contact us for secure checkout instructions.
Express Delivery
We aim to deliver within 6–9 business days. Shipments are only made after full payment is confirmed.
Complaints & Feedback
We strive to exceed customer expectations. If you have a complaint, please email us at [email protected]. We aim to respond within 24 hours.
For suggestions or additional assistance, please contact:
- Customer Service: [email protected]
- To make a purchase, register and use the shopping cart on our website.
If you are not satisfied with our service after a purchase, please contact us so we can resolve the issue promptly and improve our service quality.