Return & Warranty Policy

At worldracycles.com, our return policy is built on the principle of customer satisfaction. We take pride in our low return rate, achieved through accurate product information and dedicated pre-order service.

1. General Return Policy

• Incorrect Items: If you receive an item that differs from what you ordered, please contact us immediately. We will issue a full refund, including original shipping charges.
• Damaged Items: If your product arrives damaged during transit, please report it within 48 hours of delivery with photo evidence.

2. Free 30-Day Returns

• Return Window: We offer a 30-day return period from the date of delivery.
• Condition Requirement: To be eligible for a return, products must be in new, unused, and unassembled condition, with all original packaging, tags, and manuals intact.
• Change of Mind: We accept returns if you change your mind or ordered the wrong size, provided the condition requirements above are met.

3. Return Shipping Costs

• Defective/Incorrect Items: Return shipping is FREE if the return is due to our error (incorrect or defective item).
• Customer Preference (Change of Mind): For standard returns (wrong size, change of mind), return shipping is free.
• No Restocking Fee: We do not charge any restocking fees for returned items.

4. Refund Process

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be processed back to your original method of payment within 5–14 business days.

5. Warranty Information

• Manufacturer Warranty: All products are covered by their respective manufacturer’s warranty. Terms vary by brand; please consult your product documentation.
• Support: We will assist you in communicating with the manufacturer to facilitate warranty claims.
• Exclusions: Please note that labor and shipping costs for warranty service are generally not covered by the manufacturer.

6. How to Start a Return

1. Request: Contact us at complainsales@worldracycles.com or visit our Returns Portal to fill out the form.
2. Label: Once approved, print the provided return shipping label.
3. Pack: Securely pack the item in its original, undamaged packaging. Include the return form inside the box.
4. Drop-off: Attach the label to the parcel and take it to the nearest authorized pick-up point.

7. Which Orders Can Be Returned?

• Online Orders: Items delivered to your home must be returned via our online Returns Portal.
• Click & Collect: Products collected in-store must be returned directly to our physical store location with proof of purchase.

8. Contact Us

For any questions regarding your return or warranty, please reach out to our team:

Email: complainsales@worldracycles.com

Phone: (+62) 895-3364-85756

Physical Address: Jl. Cihampelas No.160, Cipaganti, Kecamatan Coblong, Kota Bandung, Jawa Barat 40131